Terms of Service

1.1 Agreement to Terms

By accessing or using our Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Platform.

1.2 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our Platform. By using our Services, you represent and warrant that you meet these requirements.

1.3 Company Information

• Legal Name: FreeZone Global
• Company Number: 13259001 (United Kingdom)
• Contact Email: [email protected]
• Website: https://freezone.global

3.1 Platform Services

FreeZone Global provides the following services:

3.2 What We Do NOT Provide

FreeZone Global does NOT provide:

• • Legal advice or legal services
• • Accounting or tax advisory services
• • Visa processing services (coming soon)
• • Bank account opening services (coming soon)
• • Immigration advice
• • Direct company formation services (we coordinate with agencies)
• • Guarantees of freezone approval or timeline

If you need these services, we may be able to recommend trusted partners, but we are not responsible for their performance.

4.1 Account Creation

To use certain features (saving comparisons, purchasing Hands-Off Service, accessing dashboard), you must create an account by providing:

• • Valid email address
• • Secure password
• • Basic contact information

4.2 Account Responsibility

You are responsible for:

• • Maintaining the confidentiality of your account credentials
• • All activities that occur under your account
• • Notifying us immediately of unauthorized access or security breaches
• • Ensuring your account information is accurate and up-to-date

4.3 Account Restrictions

You may not:

• • Create multiple accounts to abuse free services
• • Share your account with others
• • Use another person's account without permission
• • Create an account using false information
• • Use automated tools to create accounts

4.4 Account Termination

We reserve the right to suspend or terminate your account at any time for:

• • Violation of these Terms
• • Fraudulent activity or false information
• • Non-payment of fees
• • Abusive behavior toward our team or partners
• • Any reason that, in our sole discretion, poses a risk to our Platform or users

You may terminate your account at any time through your dashboard or by contacting us. Termination does not relieve you of obligations to pay any outstanding fees.

5.1 Pricing

5.2 Payment Methods

We accept payment via:

• • Credit/debit cards (Visa, Mastercard, American Express)
• • Bank transfer (SEPA, international wire)
• • All payments processed through Stripe

5.3 Payment Processing Fees

For Escrow Payments: Stripe payment processing fees (~2.9% + €0.30 per transaction) are charged separately and added to the total amount due. These fees are non-refundable as they are charged by Stripe, not by us.

5.4 Currency

All prices are listed in Euros (EUR). If you pay in a different currency, your bank or card issuer's exchange rate will apply, and you may incur additional currency conversion fees from your financial institution.

5.5 Price Changes

We reserve the right to change our pricing at any time. Price changes will not affect Services already purchased, only future purchases.

6.1 How Escrow Works

When you purchase our Hands-Off Service:

6.2 Escrow Protection Benefits

Escrow protects you by:

• • Ensuring agency is paid only upon successful delivery
• • Providing recourse if agency fails to perform
• • Giving you leverage throughout the process
• • Securing your funds during formation

6.3 Disputed Deliveries

If there is a dispute about whether the license has been properly delivered:

6.4 Escrow Not Available for DIY Path

Escrow protection is only available for Hands-Off Service customers. DIY Path users work and pay agencies directly; we do not hold funds or mediate disputes.

7.1 Hands-Off Service Fee (€149)

7.2 Agency Fees (Held in Escrow)

7.3 Refund Processing Time

Approved refunds will be processed within 14 business days and returned to the original payment method. Depending on your bank or card issuer, it may take an additional 5-10 business days for the funds to appear in your account.

7.4 DIY Path Refunds

Since the DIY Path is free, no refunds apply to our services. Any payments made directly to agencies are governed by their refund policies, not ours.

8.1 Accurate Information

You agree to:

• • Provide accurate, complete, and truthful information
• • Ensure all documents submitted are genuine and unaltered
• • Update information promptly if it changes
• • Not misrepresent your identity, business, or intentions

8.2 Compliance with Laws

You agree to:

• • Comply with all applicable UAE, UK, EU, and international laws
• • Not use our Platform for any illegal purpose
• • Ensure your business activities are legal in the UAE
• • Obtain all necessary licenses, permits, and approvals for your business
• • Comply with UAE company formation regulations and requirements

8.3 Timely Responses

You agree to:

• • Respond to our requests for information within reasonable timeframes (typically 48-72 hours)
• • Provide requested documents promptly
• • Participate actively in the formation process
• • Acknowledge that delays caused by your non-responsiveness may extend timelines

8.4 Payment Obligations

You agree to:

• • Pay all fees when due
• • Provide valid payment methods
• • Not dispute legitimate charges with your bank or card issuer
• • Pay any chargebacks, retrieval fees, or costs incurred due to your payment disputes

9.1 Illegal Activities

• • Engage in money laundering, fraud, or terrorist financing
• • Form companies for illegal purposes
• • Evade taxes or regulatory requirements
• • Violate sanctions or embargoes
• • Conduct any activity prohibited by UAE or international law

9.2 False Information

• • Provide fake or forged identity documents
• • Use stolen or fraudulent payment methods
• • Impersonate another person or entity
• • Misrepresent your business activities or intentions

9.3 Platform Abuse

• • Reverse engineer, decompile, or attempt to extract source code
• • Use automated tools (bots, scrapers) to access our Platform without permission
• • Overload or disrupt our servers or networks
• • Circumvent security measures or access restrictions
• • Create multiple accounts to abuse free services

9.4 Prohibited Content

• • Upload malware, viruses, or harmful code
• • Post offensive, defamatory, or inappropriate content
• • Spam or harass our team, agencies, or other users
• • Violate intellectual property rights

9.5 Unfair Practices

• • Attempt to manipulate rankings or reviews (if/when implemented)
• • Collude with agencies to defraud us or other users
• • Abuse refund or chargeback processes

10.1 Independent Contractors

Formation agencies listed on our Platform are independent contractors, not employees, agents, or representatives of FreeZone Global.

10.2 Agency Selection and Verification

We verify agencies through a multi-step process:

• • License verification
• • Background checks
• • Service quality assessment
• • Client references

However, verification does not constitute a guarantee of agency performance, an endorsement or warranty of service quality, or liability on our part for agency actions or omissions.

10.3 No Liability for Agency Actions

FreeZone Global is NOT responsible for:

• • Quality or timeliness of agency services
• • Errors or omissions by agencies
• • Agency misconduct or negligence
• • Disputes between you and an agency
• • Losses caused by agency failure or insolvency

10.4 Agency Contracts

When you select an agency (DIY or Hands-Off):

• • You enter into a separate contractual relationship with that agency
• • Agency's terms and conditions may apply
• • We facilitate the relationship but are not a party to their contract
• • For Hands-Off customers, we manage coordination but agency performs the formation work

10.5 Our Role in Hands-Off Service

For Hands-Off Service customers:

• • We coordinate between you and the agency
• • We manage the workflow and timeline
• • We hold funds in escrow for your protection
• • We verify delivery of the final license

However, the agency still performs the actual formation work. Our role is project management and facilitation, not direct service provision.

11.1 Our Intellectual Property

All content on the Platform, including but not limited to website design, layout, graphics, comparison tools, algorithms, databases, logo, trademarks, branding, text, images, videos, multimedia content, and software code is owned by FreeZone Global or our licensors and is protected by UK, EU, and international intellectual property laws.

11.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

• • Access and use the Platform for personal or business purposes
• • Use our comparison tools and marketplace
• • Download content for your own formation process

You may NOT:

• • Copy, modify, or distribute our content without permission
• • Use our branding or trademarks without authorization
• • Create derivative works based on our Platform
• • Use our content for commercial purposes (e.g., competing services)

11.3 User-Generated Content

If you submit content to our Platform (reviews, testimonials, feedback):

• • You grant us a worldwide, royalty-free, perpetual license to use, display, and distribute that content
• • You retain ownership but give us broad rights to use it
• • You represent that you have the right to grant this license
• • We may edit or remove content at our discretion

11.4 Trademarks

"FreeZone Global" and our logo are trademarks of FreeZone Global. Unauthorized use is prohibited.

12.1 Freezone Information

We strive to provide accurate, up-to-date information about UAE freezones, but:

• • Information may change without notice (fees, requirements, regulations)
• • We rely on publicly available information and freezone disclosures
• • We are not responsible for outdated or inaccurate information
• • Always verify critical information directly with the freezone or agency

12.2 Cost Estimates

Cost estimates provided during consultations or on our Platform:

• • Are approximate and subject to change
• • May not include all fees (government fees can change)
• • Depend on specific circumstances and chosen options
• • Are not binding quotes or guarantees

12.3 Timeline Estimates

Formation timelines (typically 10-20 business days):

• • Are estimates based on typical processing times
• • Can vary due to factors beyond our control (government delays, document issues, peak seasons, holidays)
• • Are not guaranteed or binding
• • May be longer if you delay in providing information or documents

12.4 No Guarantee of Approval

We cannot guarantee that:

• • Your chosen freezone will approve your application
• • Your business activities are eligible in your chosen freezone
• • You will receive a license
• • The process will complete within any specific timeframe

Freezone authorities have final discretion over all applications.

13.1 "AS IS" Service

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• • Warranties of merchantability or fitness for a particular purpose
• • Warranties of accuracy, completeness, or reliability of information
• • Warranties of uninterrupted or error-free operation
• • Warranties regarding third-party services (agencies, freezones)

13.2 No Guarantee of Results

We do not guarantee:

• • That you will successfully form a company
• • That your application will be approved
• • Any specific timeline for completion
• • The quality or performance of any agency
• • That freezone information is current or accurate

13.3 Third-Party Services

We are not responsible for:

• • Performance or availability of third-party services (Stripe, Supabase, email providers, etc.)
• • Errors or outages caused by third parties
• • Data loss or breaches at third-party providers (subject to our own security obligations)

13.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

13.5 Agency Liability

As stated in Section 10, we are not liable for agency actions, errors, delays, or failures. Your recourse for agency-related issues is primarily with the agency, though we will assist Hands-Off customers in resolving disputes where we hold escrow funds.

15.1 Informal Resolution

Before pursuing formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will work in good faith to reach a mutually acceptable resolution within 30 days.

15.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.

15.3 Jurisdiction

15.4 Arbitration (Optional)

While formal arbitration is not required, parties may mutually agree to submit disputes to binding arbitration under the rules of:

• • London Court of International Arbitration (LCIA), or
• • International Chamber of Commerce (ICC)

If parties agree to arbitration:

• • Arbitration shall be conducted in London, England
• • Proceedings shall be in English
• • The arbitrator's decision is final and binding
• • Each party bears their own costs unless arbitrator decides otherwise

15.5 Small Claims Court

Notwithstanding the above, either party may bring an individual action in small claims court if the claim qualifies.

15.6 Class Action Waiver

To the extent permitted by law, you agree that disputes will be resolved on an individual basis and waive the right to participate in any class action, collective action, or representative proceeding.

17.1 Right to Modify

We reserve the right to modify these Terms at any time in our sole discretion.

17.2 Notice of Changes

17.3 Acceptance of Changes

By continuing to use the Platform after changes take effect, you accept the modified Terms.

17.4 Rejection of Changes

If you do not agree with the changes:

• • Stop using the Platform immediately
• • Contact us to close your account
• • If you have an active formation in progress, the previous Terms apply to that formation only

18.1 Termination by You

You may terminate your account at any time by:

• • Deleting your account through the dashboard, or
• • Emailing us at [email protected]

Effect of Termination by You:

• • Your access to the Platform will cease
• • Your data will be handled per our Privacy Policy
• • Outstanding fees remain due
• • Active formations will continue unless you request cancellation (refund policies apply)

18.2 Termination by Us

We may suspend or terminate your account immediately, without notice, for:

• • Violation of these Terms
• • Fraudulent activity or payment disputes
• • Providing false information or documents
• • Abusive behavior toward our team, partners, or other users
• • Non-payment of fees
• • Suspected illegal activity
• • Any reason that poses risk to our Platform, users, or business

Effect of Termination by Us:

• • Immediate loss of access to the Platform
• • Forfeiture of any fees paid (no refund for violations)
• • We may pursue legal remedies for damages
• • Active formations may be canceled without refund

18.3 Survival

The following sections survive termination:

• • Section 7 (Refund Policy - for outstanding disputes)
• • Section 11 (Intellectual Property)
• • Section 13 (Limitations of Liability)
• • Section 14 (Indemnification)
• • Section 15 (Dispute Resolution)
• • Any other provision that by its nature should survive

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and FreeZone Global regarding your use of the Platform and supersede all prior agreements, understandings, and representations.

19.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

19.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us.

19.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms at any time without notice (e.g., in the event of a merger or acquisition).

19.5 No Agency

Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and FreeZone Global. You are an independent user of our Platform.

19.6 Third-Party Rights

These Terms are for the benefit of you and FreeZone Global only. No third party has any right to enforce any provision of these Terms.

19.7 Notices

Notices shall be deemed given when sent (for email) or when received (for postal mail).

19.8 Language

These Terms are written in English. Any translations provided are for convenience only. In the event of any conflict between the English version and a translation, the English version shall prevail.

19.9 Headings

Section headings in these Terms are for convenience only and do not affect the interpretation of these Terms.

Email:

[email protected] or [email protected]

Website:

https://freezone.global/contact

Postal Address:

FreeZone Global
United Kingdom
Company Number: 13259001