FAQ

FreeZone Global is the independent comparison platform for UAE company formation. Features: • Compare all 45+ Dubai freezones • Access verified formation agencies • Optional escrow payment protection • Track formation progress We're a neutral platform, not a formation agency.

Yes. All comparison tools and agency browsing are free: • Compare freezones without signup • Browse verified agencies • Save comparisons (optional account) • Book free 30-minute consultation • Submit DIY requests You only pay for the Full-Service option (€149).

Two revenue sources: 1. Full-Service Fee: €149 one-time payment for customers who want us to handle the entire process 2. Agency Commissions: Agencies pay us a referral fee for successful formations (doesn't affect your costs) This model keeps the platform free for research.

No, not for browsing. You can: • Compare freezones (no account) • Browse agencies (no account) • Read blog posts (no account) • Book consultation (just email needed) Account only needed to: • Save comparisons • Purchase Full-Service • Submit DIY requests

**DIY (Free):** • Use comparison tools • Submit request form • We send to agencies • Get offers in 24-48h • Choose agency, work directly • You manage everything **Full-Service (€149):** • We handle everything • Document prep & review • Agency coordination • Escrow protection • Progress tracking • Support until delivery Both get you the same result. Choose based on time and preference.

Yes. Start DIY and upgrade anytime by paying €149. Contact us during formation to upgrade.

Free 30-minute call includes: • Discuss your business, goals, budget • Get 2-3 freezone recommendations • Learn costs and timeline • Ask any questions • Next steps guidance No obligation. Many people consult, research more, then return when ready.

Average: 10-20 business days from documents to license. Timeline: • Week 1: Consultation, freezone selection, documents • Week 2-3: Agency submits, processing, approval • Week 3-4: License issued Faster with: • Complete documents • Simple business activities • Fast freezones (IFZA, Ajman) • Quick responses Slower with: • Incomplete documents • Complex structures • Peak seasons/holidays • Delayed responses

Personal Documents: • Passport (color scan) • Photo (white background) • UAE entry stamp (if visited) • Proof of address Business Info: • 3 company name options • Business activity description • Shareholder structure Additional Info: • Mother's name • Mobile, address • Education, marital status We provide a checklist and review everything before submission.

Depends on the freezone: 100% Remote (No visit): • IFZA • RAKEZ • Ajman Free Zone • Others Requires Visit: • DMCC (biometrics) • DIFC (signature, biometrics) • Some premium freezones We'll clarify this in your consultation. Most freezones now allow remote formation.

Key factors: • Business type: Some specialize (DMCC for trading, TECOM for tech, DIFC for finance) • Budget: €5,000 to €20,000+ range • Visas: How many employees? • Office: Physical space or virtual? • Mainland trading: Need UAE market access? Use our comparison tool or book a consultation for guidance.

Most activities allowed: • General trading • E-commerce • Consulting • Software/tech • Marketing • Import/export • Real estate • Media/creative Restricted: Banking, insurance, healthcare need special licenses. We'll confirm your activities during consultation.

Yes, but it requires: • New name submission to freezone • Amendment fees • Document updates Easier to get it right first time. We check availability before submission.

You'll receive: • Trading license • Registration certificate • Memorandum of Association • Share certificates Next steps (not in our service yet): • Visa processing • Bank account opening • Emirates ID • Office setup We provide guidance and can recommend partners.

Total: €5,000 to €15,000+ (varies by freezone) Cost breakdown: 1. FreeZone Global: • DIY: €0 • Full-Service: €149 2. Agency Fees: • Budget: €2,500 to €3,800 • Mid-range: €3,800 to €6,300 • Premium: €6,300 to €12,500+ 3. Freezone Fees: • License & registration (varies) • Office space: €1,000 to €5,000+/year Examples: • IFZA: ~€5,000 to €7,000 • DMCC: ~€8,000 to €12,000 • DIFC: ~€12,000 to €20,000+ We'll give you exact costs in consultation.

Included: ✓ 30-min consultation ✓ Agency matching ✓ Document review ✓ Format checking ✓ Application coordination ✓ Escrow protection ✓ Progress tracking ✓ Status updates ✓ License confirmation ✓ Email, WhatsApp, phone support Not included: • Agency fees (via escrow) • Freezone fees • Visa processing (coming soon) • Bank opening (coming soon)

DIY: • Platform: Free • Agency: Pay directly per their terms Full-Service: 1. Free consultation (no payment) 2. Choose freezone/agency (no payment) 3. Pay €149 to us 4. Pay agency fees to escrow 5. We coordinate 6. License delivered 7. Confirm receipt 8. We release payment €149 refundable before document submission. Non-refundable after.

We accept: • Cards (Visa, Mastercard, Amex) • Bank transfer (SEPA, wire) • Stripe (secure, encrypted) Escrow payments held safely until delivery.

€149 Service Fee: ✅ Full refund before document submission ❌ Non-refundable after submission Agency Fees (in escrow): ✅ Refundable if agency fails ⚠️ Partial if cancelled mid-process Contact us for specific cases DIY: No fees to us, no refunds needed.

No. Complete transparency. You'll know upfront: • €149 service fee • Agency fees • Freezone fees Potential extras: • Optional add-ons (express, extra visas) • Plan changes mid-process We inform you immediately and get approval first.

4-step process: 1. License Check Verify valid UAE trade license. 2. Background • Years in business (2+ preferred) • Market reputation • Complaints/red flags • Client references 3. Quality Assessment • Communication • Timeline accuracy • Customer satisfaction 4. Escrow Willingness Trusted Partners accept escrow protection. Agencies that fail aren't listed.

Three tiers: 🟢 Trusted Partner • Full background check • Accepts escrow • Proven track record • Priority placement 🔵 Verified • License verified • Basic background check • No escrow (work directly) ⚫ Not Listed • Failed vetting • Not on platform All listed agencies are at least "Verified."

Yes, you're in control. DIY: • Submit request • We send to agencies • Get offers in 24-48h • Choose your preferred one Full-Service: • We recommend best match, or • You browse and select Final decision is yours.

With Escrow (Trusted Partners): • Money held until delivery • Agency paid only after completion • We can reassign or refund if they fail • You have leverage Without Escrow (DIY): • You work directly • We advocate if issues arise • File complaints with UAE authorities • We remove poor performers Escrow provides strongest protection.

Secure payment holding until delivery. Process: 1. Pay us: €149 + agency fees 2. We hold funds 3. Agency starts work 4. License delivered 5. You confirm 6. We release payment Benefits: ✅ Zero payment risk ✅ Quality guarantee ✅ Leverage maintained ✅ Fair for all parties Only with Trusted Partners via Full-Service.

Yes. DIY: • We send to multiple agencies • Get 3-5 offers in 24-48h • Compare proposals, prices, timelines • Choose best fit Full-Service: • We recommend one best match • Or get 2-3 offers if preferred More options help decision making.

**All 45+ Dubai and UAE freezones are available in our comparison tool.** You can: • Compare up to 5 freezones side-by-side simultaneously • Filter by business type, budget, benefits, visa quota • Save your comparisons (with optional signup) • View detailed profiles for each freezone **Popular freezones include:** • DMCC (Dubai Multi Commodities Centre) • IFZA (International Free Zone Authority) • DIFC (Dubai International Financial Centre) • RAKEZ (Ras Al Khaimah Economic Zone) • Sharjah Media City (Shams) • Dubai South • Meydan Free Zone • And 38+ more

**Freezones differ in several key ways:** **1. Specialization:** • DMCC: Trading and commodities • TECOM/Dubai Internet City: Technology • DIFC: Financial services • Media/Creative Cities: Content and creative industries • Industrial zones: Manufacturing **2. Cost:** • Budget: €5,000 - €7,000 (IFZA, Ajman, RAK) • Mid-range: €8,000 - €12,000 (DMCC, Dubai South) • Premium: €12,000 - €20,000+ (DIFC, ADGM) **3. Visa Quotas:** • Freelance: 1 visa • Standard: 2-5 visas • Larger licenses: 10+ visas **4. Office Requirements:** • Virtual office (flexi-desk) • Shared office space • Dedicated office required **5. Mainland Trading:** • Some allow direct mainland trading • Others require local distributor Use our comparison tool to filter by what matters most to your business.

**It depends on how far you've progressed:** **Before Payment:** • ✅ Yes, absolutely! Change your mind anytime before paying. **After Payment, Before Document Submission:** • ⚠️ Possible, but you'll need to restart the process • May incur some administrative costs • Contact us to discuss **After Document Submission to Freezone:** • ❌ Very difficult and expensive • Would require canceling current application (fees lost) • Starting new application in different freezone • Not recommended This is why we emphasize the free consultation - we help you choose the RIGHT freezone from the start.

**Yes, we cover all 45+ UAE freezones, including:** **Dubai:** • DMCC, IFZA, DIFC, DAFZA, Jebel Ali (JAFZA), Dubai South, Meydan, TECOM zones, Media/Internet/Knowledge/Design cities, and more **Other Emirates:** • RAKEZ (Ras Al Khaimah) • Sharjah (Shams, SAIF Zone, Airport Free Zone) • Ajman Free Zone • Fujairah Free Zone • Umm Al Quwain • ADGM (Abu Dhabi) If there's a UAE freezone, we probably cover it. If you're interested in a specific freezone not visible on our platform, contact us - we may still be able to help.

**Hands-Off Service customers get access to a dedicated dashboard:** **Dashboard Features:** • Real-time formation status (6 key milestones) • Document upload and management • Communication with our team • Agency coordination updates • Notifications at each milestone • Download license when ready **Milestones tracked:** 1. Consultation completed 2. Documents submitted 3. Company name approved 4. Application under review 5. License approved 6. License delivered **DIY Path users:** Track progress directly with your chosen agency (we provide initial introduction but not ongoing dashboard access).

**Yes, but it depends on timing:** **Before Submission to Freezone:** • ✅ Yes, easily! Upload new documents to your dashboard • We review and replace the old ones • No additional fees **After Submission to Freezone:** • ⚠️ Possible but more complicated • May require formal amendment with freezone • Could delay timeline • May incur additional fees • Contact us immediately if you need changes This is why we carefully review all documents BEFORE submission to avoid this situation.

**We keep you informed at every key milestone:** **Email + Dashboard Notifications:** • Consultation scheduled/confirmed • Documents received and under review • Documents approved (ready for submission) • Application submitted to freezone • Company name approved • License under final review • **License issued and ready for download** You can also: • Message us anytime via dashboard • Email us directly • WhatsApp our team • Schedule follow-up calls We aim to be proactive with updates, but you can always reach out if you want a status check.

**Yes, but refund depends on how far you've progressed:** **Before Document Submission:** • ✅ Full €149 refund available • ✅ Agency fees in escrow fully refundable • Minimal to no loss **After Document Submission to Freezone:** • ❌ €149 service fee non-refundable (work started) • ⚠️ Agency fees partially refundable (minus any government fees already paid) • Contact us to discuss specific situation **Better approach:** If you're uncertain, delay starting the process until you're ready. Our free tools and consultation are available with no commitment.

**We offer multiple support channels:** **📧 Email:** [email protected] • Response time: Within 24 hours on business days • Best for: Detailed questions, document-related queries **💬 WhatsApp:** [Contact via website] • Response time: Usually within 2-4 hours on business days • Best for: Quick questions, status updates **📞 Phone:** Available via consultation booking • Available: Business days • Best for: Urgent matters, detailed discussions **💻 Live Chat:** Available on website (when online) • Instant responses during business hours • Best for: Quick questions while browsing **📅 Schedule a Call:** Book via Calendly on website • Free 30-minute consultations • Best for: Detailed freezone/formation discussions

**Business Hours:** Monday - Friday, 9:00 AM - 6:00 PM (GST - Gulf Standard Time) **Response Times:** • Email: Within 24 hours on business days • WhatsApp: 2-4 hours on business days • Phone: Immediate during business hours • Live Chat: Immediate when online **Outside Business Hours:** • We'll respond first thing the next business day • Urgent matters: Leave a message and we'll prioritize We aim to be highly responsive because we know company formation is time-sensitive.

**Absolutely! We offer free consultations.** **Book via:** • Our Calendly link on the website • Email us to schedule • Request during live chat **Consultation includes:** • 30 minutes of expert guidance • Personalized freezone recommendations • Cost and timeline estimates • Answers to all your questions • No obligation or pressure to purchase **Best for:** • First-time entrepreneurs unsure where to start • Comparing 2-3 finalists and need help deciding • Complex business structures • Budget constraints needing creative solutions

**Contact us immediately via:** 1. **WhatsApp:** [Via website] - Fastest for urgent matters 2. **Phone:** Call directly during business hours 3. **Email with "URGENT"** in subject line **Examples of urgent issues:** • Documents rejected by freezone (need quick fixes) • Agency not responding to you • Payment issues • Timeline concerns (e.g., visa expiring soon) • Errors on issued license We prioritize urgent matters and will respond as quickly as possible, often within hours even outside normal business hours for true emergencies.

**Agencies can apply to be listed on our platform:** **Application Process:** 1. Visit our "For Agencies" partnership page 2. Fill out the application form with: • Company information and trade license • Services offered and freezones served • Pricing transparency • References or case studies 3. We review your application (1-2 weeks) 4. Background check and license verification 5. If approved, we onboard you as "Verified Agency" 6. Top performers can upgrade to "Verified & Trusted Partner" (with escrow) **Benefits of Partnering:** • Access to qualified, pre-vetted leads • Featured placement on our platform • Escrow option builds client trust • Performance-based commission (we only earn when you earn) • Marketing and SEO benefits **Requirements:** • Valid UAE trade license for company formation services • Minimum 1-2 years in business (preferred) • Transparent pricing • Professional communication and service standards • Willingness to accept our terms Apply at: /en/agencies-partnership

**We welcome official partnerships with UAE freezones:** **Partnership Benefits for Freezones:** • Increased international visibility (especially Europe) • Qualified lead generation • Professional client onboarding (we handle vetting) • Data and insights on prospects • Enhanced brand presence on our platform **Partnership Process:** 1. Visit our "For Freezones" partnership page 2. Submit partnership inquiry 3. We schedule a discussion call 4. Agree on partnership terms 5. We create your optimized freezone profile 6. Your zone is featured on our platform 7. We drive quality formations to your zone **Performance-Based Model:** • No upfront fees • We earn small commission on successful formations • You only pay for results We're starting with UAE freezones but planning global expansion. Get in touch if interested. Learn more at: /en/freezones-partnership

**Yes, we're developing an affiliate program (launching soon).** **Who can join:** • Business consultants and advisors • Immigration consultants • Accountants and lawyers • Bloggers and influencers in the entrepreneurship space • Anyone with an audience of aspiring entrepreneurs **How it works:** • You refer clients to FreeZone Global • They use our platform and purchase Hands-Off Service • You earn commission on successful formations **Interested?** Email us at [email protected] to join our waitlist. We'll notify you when the program launches.